CANCELLATION & REFUND POLICY
This Cancellation & Refund Policy applies to all purchases made through the Elephantny website (“Website”) and is part of our Terms of Sale.
1. ORDER CANCELLATION
Orders may be canceled before they are processed or shipped. Once an order has been processed or dispatched, it can no longer be canceled.
To request a cancellation, please contact us as soon as possible at:
[Insert Email Address]
2. RIGHT OF WITHDRAWAL
Customers have the right to withdraw from their purchase within 14 days of receiving the product, without providing any reason.
To exercise this right, you must notify us via email within the withdrawal period.
3. RETURN CONDITIONS
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase must be provided
We reserve the right to refuse returns that do not meet these conditions.
4. NON-REFUNDABLE ITEMS
The following items are not eligible for return or refund:
- Customized or personalized products
- Digital products delivered instantly
- Items that cannot be returned for hygiene reasons
5. RETURN PROCESS
To initiate a return, contact us at:
[Insert Email Address]
Once your return request is approved, you will receive instructions on how to return the item.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
6. REFUNDS
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 14 days to the original payment method.
7. DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
8. LATE OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Contact your bank
If the issue persists, please contact us.
9. CONTACT
For any questions regarding this policy, please contact us at:
[Insert Email Address]
Elephantny